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Hi
Friend
Hasn't February flown by!
In the last of the series of
this month on loving your customers
we look at the Holy Grail of customer
service - consistency!
We also look at some great
customer service interview questions
and our business of the week is one
guaranteed to develop the customer
service systems and processes that
are right for your
business.
THIS
WEEK
Consistent
Customer Service: The Holy Grail of
Customer Service
Many businesses leap into
customer service with great gusto -
putting all of their employees
through expensive (and usually
boring) training sessions on customer
service.The only problem is the
changes are not sustained and pretty
soon everyone is back to their old
ways.
Getting consistency of customer
service can be as hard as finding the
Holy Grail (and not going to the shop
and buying the Monty Python
version).
ALSO IN THIS
EDITION
HR
Tip - Hiring Employees that Give
Great Customer
Service
To have
employees who are brilliant at
customer service you need to start
from their hiring. Here's a few tips
to help you hire the right candidate
for your next customer service
role.
Business of the
Week - Major Focus
Group
If you
are struggling with which customer
service systems or strategies are
worth implementing, or what customer
service measures actually work, then
call Steve from Major Focus Group.
Steve is one of the smartest men I
have met and absolutely
brilliant.
Blog Post of the Week:
Fashion Makeover - Or How I Let
People into my
Closet
It was a very busy blogging week
this week - but I chose my experience
of having Bettina from Kahootz
Clothing rifle through my closet as
my post of the week. Read what
happened when she did.
Next
week ...
How to
write nominations for the Telstra
Business Awards. (Special guest
article by Melinda Hutchings, one of
our great Heart Harmony
writers)
Have a
great week!
exuberantly
yours
Ingrid
Heart Harmony
PS: This
week's blog also included posts
about What is the Vision of your
Business; the impact of "Moving
Forward with Fairness" in HR Manuals;
Everyone needs a little validation at
times (great video); SEO copywriting
secrets; What is Viral
marketing?
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