• www.heartharmony.com.au          email

  Hi Friend Hasn't February flown by! In the last of the series of this month on loving your customers we look at the Holy Grail of customer service - consistency! We also look at some great customer service interview questions and our business of the week is one guaranteed to develop the customer service systems and processes that are right for your business. THIS WEEK Consistent Customer Service: The Holy Grail of Customer Service Many businesses leap into customer service with great gusto - putting all of their employees through expensive (and usually boring) training sessions on customer service.The only problem is the changes are not sustained and pretty soon everyone is back to their old ways. Getting consistency of customer service can be as hard as finding the Holy Grail (and not going to the shop and buying the Monty Python version). ALSO IN THIS EDITION HR Tip - Hiring Employees that Give Great Customer Service To have employees who are brilliant at customer service you need to start from their hiring. Here's a few tips to help you hire the right candidate for your next customer service role.  Business of the Week - Major Focus Group If you are struggling with which customer service systems or strategies are worth implementing, or what customer service measures actually work, then call Steve from Major Focus Group. Steve is one of the smartest men I have met and absolutely brilliant. Blog Post of the Week: Fashion Makeover - Or How I Let People into my Closet It was a very busy blogging week this week - but I chose my experience of having Bettina from Kahootz Clothing rifle through my closet as my post of the week. Read what happened when she did. Next week ... How to write nominations for the Telstra Business Awards. (Special guest article by Melinda Hutchings, one of our great Heart Harmony writers) Have a great week! exuberantly yours Ingrid Heart Harmony PS: This week's blog also included posts about What is the Vision of your Business; the impact of "Moving Forward with Fairness" in HR Manuals; Everyone needs a little validation at times (great video); SEO copywriting secrets; What is Viral marketing?       27 February 2009 Heart Harmony  Freelance Copywriting ... Human Resource Management Copywriting ... SEO Copywriting   Save weeks of work with our  Instant Employee Manual templates    Employee Performance Reviews: Tips, Templates & Tactics (2nd Edition) - will help you conduct employee performance reviews that work

  February 26th, 2009 at 6:15 pm

Powered By GetResponse Email Marketing