Do Your Numbers Lie?

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Do Your Numbers Lie?

Hi Friend

As we head towards the end of financial year, many business's thoughts turn to their finances - so as part of our business tune up theme, we have a numbers based newsletter.

Our guest lead article comes from a colleague who helps businesses see behind their numbers to what is really important. I then give a few tips on how KPIs need to flow down to employee performance reviews.

Our business of the week is an accountant ... with a twist.

THIS WEEK

Do your numbers lie?

If your business sets KPI's (key performance indicators) you may be measuring the wrong things for your long term sustainability - which means your numbers may lie.

In this article Steve Major from Major Focus Group argues that the main figures each business needs to measure are ones relating how your customers define success. This is true of both online businesses and offline businesses - the ones who really define your success are your customers and what they think is important.Steve gives you 5 simple things to take into account to get your KPIs right.

ALSO IN THIS EDITION

HR Tip - Performance Measures that Matter

Ensuring your KPIs trickle down to your employee performance reviews are important to your business success. I give some tips on what to consider for employee performance measures.

Business of the Week - Keith Matson, Alito

Many on-line businesses struggle with finding an accountant that "gets" the complexities of the on-line world. Keith Matson from Alito is a unique accountant that understands the on-line world, while also tackling the world of numbers from a human potential angle. It makes for one very fascinating business approach!

Blog Post of the Week: Marketing Lessons from Year 8 Debating

Marketing lessons can come from very unusual sources. In this post I share 10 great tips gleaned from a Year 8 Debating team.

Next week ...

Keywords: How little words mean so much

Have a great week!

exuberantly yours

Ingrid

Heart Harmony

PS: This week's blog also included a post about "Is your business wearing a safari suit?"