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  Hi Friend Welcome to all of our new readers - it is great having you on board!  In this week's newsletter we have the last article in our April theme of taking responsibility by looking at Taking Responsibility for Customer Complaints in a Web 2.0 World. We started this series by looking at your online brand. Web 2.0 has changed how people complain. One bad experience can now be heard about by millions of people at the click of a mouse. This article looks at Customer Complaints on Web 2.0 and has more tips on what to  do if you suddenly have millions of people knowing your company name (for the wrong reasons). Is your business ready to deal with it? We then look at a few more tips on your team - and the need to have the right people handling customer complaints. THIS WEEK Taking Responsibility for Customer Complaints in a Web 2.0 World News about one bad Virgin Airlines meal went around the world and made front page headlines. What would you do if this was your business? In this article I give 5 strategies to find out what people are saying and how to respond if your customers complain using Web 2.0. ALSO IN THIS EDITION HR Tip- Having the right people handle customer complaints Not every employee on your team has the skills to manage customer complaints. What should you do about the ones that do? Product of the Week - Employee Performance Reviews: Tips, Templates & Tactics The response to our f*ree templates and MP3 training on performance reviews has been amazing. If you haven't yet downloaded your copy check out the site. You may also want to sign up for an additional seven MP3 training sessions and our eBook to take your performance reviews to the next level. Blog Post of the Week:The Susan Boyle Phenomenon Do you want to know what fairy stories, archetypes and Susan Boyle all have in common? This is the stuff of marketing dreams! Next month ... Our theme for May will be "The Art, Energy and Science of Writing for the Web" and next week's article will look at the Art of Web Writing. Have a great week! exuberantly yours Ingrid Heart Harmony PS: This week's blog was very busy with posts about Calling Brisbane Tall People, Logos through History, Using Stats in your Marketing, Aussie Celebrities on Twitter, More Cool Toys for Business & Debt Relief - When Words Don't Match Reality.  PPS: If you want links to interesting business articles, great business quotes and general happenings in the world of Heart Harmony then follow me on Twitter www.twitter.com/IngridCliff.   24 April 2009 Heart Harmony  Freelance Copywriting ... Human Resource Management Copywriting ... SEO Copywriting   Save weeks of work with our  Instant Employee Manual templates     Employee Performance Reviews: Tips, Templates & Tactics -  helping you conduct employee performance reviews that work

  April 23rd, 2009 at 9:26 pm

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