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Hi
Friend
Welcome to all of our new
readers - it is great having you on
board! In this week's
newsletter we have the last article
in our April theme of taking
responsibility by looking at Taking
Responsibility for Customer
Complaints in a Web 2.0
World.
We started this series by
looking at your online brand. Web 2.0
has changed how people complain. One
bad experience can now be heard about
by millions of people at the click of
a mouse.
This article looks at
Customer Complaints on Web 2.0 and
has more tips on what to do if
you suddenly have millions of people
knowing your company name (for the
wrong reasons).
Is your business ready to deal
with it?
We then look at a few more tips
on your team - and the need to have
the right people handling customer
complaints.
THIS
WEEK
Taking
Responsibility for Customer
Complaints in a Web 2.0
World
News about one bad Virgin
Airlines meal went around the world
and made front page headlines. What
would you do if this was your
business? In this article I give 5
strategies to find out what people
are saying and how to respond if your
customers complain using Web
2.0.
ALSO IN THIS
EDITION
HR Tip-
Having the right people handle
customer
complaints
Not
every employee on your team has the
skills to manage customer complaints.
What should you do about the ones
that do?
Product of the
Week - Employee Performance Reviews:
Tips, Templates &
Tactics
The
response to our f*ree templates and
MP3 training on performance reviews
has been amazing. If you haven't yet
downloaded your copy check out the
site. You may also want to sign up
for an additional seven MP3 training
sessions and our eBook to take your
performance reviews to the next
level.
Blog Post of the Week:The
Susan Boyle
Phenomenon
Do you want to know what fairy
stories, archetypes and Susan Boyle
all have in common? This is the stuff
of marketing dreams!
Next
month ...
Our
theme for May will be "The Art,
Energy and Science of Writing for the
Web" and next week's article will
look at the Art of Web
Writing.
Have a
great week!
exuberantly
yours
Ingrid
Heart Harmony
PS: This week's
blog was very busy with
posts about Calling Brisbane Tall
People, Logos through History, Using
Stats in your Marketing, Aussie
Celebrities on Twitter, More Cool
Toys for Business & Debt Relief -
When Words Don't Match
Reality.
PPS: If you want links
to interesting business articles, great
business quotes and general happenings
in the world of Heart Harmony then
follow me on Twitter www.twitter.com/IngridCliff.
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