Subject: Server Problem - Nothing to buy - Just a Heads Up

   
 

Greetings Friend, we interrupt our regularly scheduled newsletter to bring you this special AECNU Internet & Computers announcement :-)

Synopsis:

Our primary server (Group 1) has a hard drive and/or hard drive controller problem and the data is currently being transferred to a brand new server - in which when the data transfer is complete the primary server will be taken offline for several minutes while the new primary server is put in it's place causing a complete, hopefully very brief disruption in all services i.e. minutes

 

Detailed Technical Account:

For the past couple of days we have been experiencing what seemed to be ever increasing performance problems though intermittent with our primary server and yesterday late afternoon (30 June 2010) our programming team notified me of this continuing phenomenon.

I immediately took appropriate action to identify the exact problem and notify our Hardware Engineers in the US with the evidence - our primary server directs everything for us including but not limited to: Hosting both in US and Europe (Group 3 partially reliant on DNS from Group 1), Phone Systems (Group 2 but reliant on DNS from Group 1), DNS, and much more.

I found that the primary server CPU was barely working but the Server Load was extremely high and supplied the following evidence thereof to the Hardware Engineers in the US:

Cpu(s): 0.7% us, 0.7% sy, 0.0% ni, 0.0% id, 98.7% wa, 0.0% hi, 0.0% si

Above shows the Cpu(s) running at
0.7%, system Idle 0.0%, and an I/O wait state of 98.7% indicating Hard Drive and/or Hard Drive Controller Failure.

The engineers replied back that they want to take the server offline to test the Hard Disk Drive and when would it be convenient?

Our Reply ..... We are unwilling to tolerate the performance degradation nor with a lengthy outage and that we want this cured without testing the Hard Disk Drive and Controller of the old server which can be done later and to prepare the brand new reserve server for production and transfer the data - that is what is happening right this moment - we will deal with the old server later and I do not want this to drag into the 4th of July holiday nor risk complete server failure.

There you have it ..... right now (starting at approx. 2:30 AM EST) the data transfer is taking place and sometime today the server will go down completely for some minutes while the old server is swapped out of the group and the new one is swapped in.

We expect most services to be working correctly immediately and anticipate some others will need to be tweaked to include missing perl modules.

I will be personally monitoring and supervising the process from the NOC in Europe and not leaving until everything is how it should be.

I apologize for the inconvenience, ordered a speedy replacement, and wish all of you GREAT 4th of July Holiday and/or weekend :-)

To YOUR success!

Sincerely,
                Joseph Anderson CEO, AECNU Internet & Computers

 

PS: a special thanks to all of you whom contacted us letting us know what you were seeing from outside our network ..... including but not limited to Paul Pavel, Hans Castiglioni, Eric Edwards, and others - THANK YOU!

 

 

 

 

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